Refund and Returns Policy
Introduction
At Panghal Digital Services Private Limited, we strive to provide exceptional digital marketing services to our clients. However, we understand that there may be occasions when you are not completely satisfied with our services. This Refund and Returns Policy outlines the terms and conditions under which we offer refunds and returns. By engaging with our services, you agree to the terms of this policy.
Services Covered
This policy applies to all digital marketing services provided by Panghal Digital Services Private Limited, including but not limited to SEO, social media management, email marketing, content creation, and paid advertising campaigns.
Refund Eligibility
nitial Assessment
Upon entering into an agreement for our digital marketing services, we conduct an initial assessment to understand your requirements and set clear objectives. If you are not satisfied with our proposed plan or strategy during this initial phase, you may request a full refund before any work has commenced.
Service Dissatisfaction
If you are not satisfied with the results of our digital marketing services, you may be eligible for a partial refund. To be eligible, you must provide specific reasons for your dissatisfaction and allow us the opportunity to address and rectify the issues within a reasonable timeframe.
Refund Requests
How to Request a Refund
To request a refund, please contact our customer support team at [Your Company Email] with the following information:
- Your name and contact details
- The service(s) you are requesting a refund for
- The reason for your refund request
- Any supporting documentation or evidence of dissatisfaction
Review Process
Once we receive your refund request, our team will review it and may contact you for additional information. We aim to resolve all refund requests within 14 business days. If your request is approved, the refund will be processed using the original payment method.
Certain digital marketing services are non-refundable, including but not limited to:
- Services that have been fully delivered and accepted
- Custom content creation that has been approved and published
- Paid advertising campaigns where funds have already been spent on ads
- One-time consultations and strategy sessions
Returns Policy
As our services are digital and non-tangible, traditional returns are not applicable. However, if you are dissatisfied with any aspect of our service, we encourage you to reach out to us. We are committed to working with you to find a satisfactory resolution.
Service Adjustments
In some cases, rather than a refund, you may opt for adjustments or revisions to the services provided. Our team will work closely with you to make necessary changes and ensure that the final deliverables meet your expectations.
Cancellation Policy
Ongoing Services
If you wish to cancel ongoing digital marketing services, you must provide written notice at least 30 days in advance. Any fees paid for services rendered up to the cancellation date are non-refundable. Future charges will be halted once the cancellation takes effect.
One-Time Services
For one-time digital marketing services, cancellations must be made within 24 hours of purchase to be eligible for a full refund. Cancellations made after this period will not be eligible for a refund.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
[Panghal Digital Services Private Limited]
[WP-544, Second Floor, Unit No- 201, Shiv Market, Wazirpur, Ashok Vihar, North Delhi-52 Pin code – 110052]
[info@pdspltd.in]
[+91-9653573431]
By using our digital marketing services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.